Light-bulb moments

What just landed on your desk?

Talk it through like you'd tell Ava: what came in, what you had to do, and why it needed you.

What kind of moment is it?

How often does this come up?Optional from here

How long does it take you each time?

Where does it happen?Tap all that fit

Which website or system?

Name it, and say what you type into it.

Do you enter the same information twice?

Where does it go in, and where does it go again?

For example: written on the paper form, then typed into PropertyMe.

Which template or record is it?

And what record would Fair Trading expect to see on file for it? For example: the routine inspection report, filled in by hand.

What happens if it slips?

Why does it come to you?Optional, tap all that fit

If Ava or a VA had to do this tomorrow, what would they need to know from you?

The same way you talked your new starter through the procedures.

Is there a part only you should ever do?Optional

For example: anything that goes to an owner.